Friends & Family Test Results
The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.
It is based on one simple question:
"Overall, how was your experience of our service?"
Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.
FFT Results
| Month / Year | Extremely Likely | Likely | Neither Likely nor Unlikely | Unlikely | Extremely Unlikely | Don't Know |
|---|---|---|---|---|---|---|
| Jan 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Feb 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Mar 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Apr 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| May 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jun 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Jul 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Aug 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Sep 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Oct 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Nov 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
| Dec 2024 | 0 | 0 | 0 | 0 | 0 | 0 |
Patient feedback
We asked the question:
Any further comments?
Prompt and efficient service
Posted on: 31/03/2022
I cannot rate the Surgery more highly. They care about Patients ..they are friendly and always efficient. Doctor Scott is the best GP I have ever had and an absolute star!
Posted on: 31/03/2022
Yalding surgery is fantastic. Everyone is polite, caring and respectful. I've been seen in person during the pandemic when needed - the surgery even contacted every patient who had Covid to signpost help with social challenges like collecting medications or food as well as signposting the right medical help. I don't know any other surgery that did that. I can't recommend highly enough!
Posted on: 31/03/2022
Very happy - really good surgery - friendly folk
Posted on: 31/03/2022
A wonderful surgery- everyone is very caring and they have looked after us all well- quick referrals when needed and they look after my husband and son compassionately who both have mental health worries.
Posted on: 31/03/2022
This is a superb Practice, and are no major changes required in a patient’s view.
The surgery is proactive and very quick to respond when so required
Posted on: 28/04/2021
Very good service.
Thank you for your kind comments.
Jacqui @ Yalding Surgery
Posted on: 24/04/2020
In the 38 years we have been with Yalding surgery we have always found everyone very helpful and courteous, and have thanked ourselves lucky we have not with any of the surgeries around.
Posted on: 16/04/2020
During my visit to the nurses every day for the past month I can honestly say they have been brilliant and I cant fault the docs or nurse that have looked after me them during this time. Thank you so much to everyone involved.
Posted on: 02/04/2020
Really grateful to Dr Watson for all she has done for me over the last couple of years
Posted on: 01/02/2020
I have and continue to recommend the surgery wholeheartedly to friends and family for the compassionate care, patient and thorough care provided. It's such a reassurance to have a doctor and practice I can trust.
Posted on: 13/06/2019
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