Friends & Family Test Results

 

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 57% Recommended
  • 7% Neither / don't know
  • 36% Not recommended
Year-month Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Dec 2022 000000
Nov 2022 000000
Oct 2022 000000
Sep 2022 000000
Aug 2022 000000
Jul 2022 000000
Jun 2022 000000
May 2022 000000
Apr 2022 000000
Mar 2022 510000
Feb 2022 000020
Jan 2022 000010
Dec 2021 001000
Nov 2021 100000
Oct 2021 000010
Sep 2021 000000
Aug 2021 000000
Jul 2021 000000
Jun 2021 100100
May 2021 000000
Apr 2021 100000
Mar 2021 000000
Feb 2021 000000
Jan 2021 001200
Dec 2020 000000
Nov 2020 010000
Oct 2020 000010
Sep 2020 000000
Aug 2020 000000
Jul 2020 000000
Jun 2020 000000
May 2020 000000
Apr 2020 400010
Mar 2020 000000
Feb 2020 100000
Jan 2020 000000
Dec 2019 000000
Nov 2019 000000
Oct 2019 000000
Sep 2019 000000
Aug 2019 000000
Jul 2019 000000
Jun 2019 100000
May 2019 000010

Patient feedback

We asked the question:
Any further comments?

Prompt and efficient service
Posted on: 31/03/2022

I cannot rate the Surgery more highly. They care about Patients ..they are friendly and always efficient. Doctor Scott is the best GP I have ever had and an absolute star!
Posted on: 31/03/2022

Yalding surgery is fantastic. Everyone is polite, caring and respectful. I've been seen in person during the pandemic when needed - the surgery even contacted every patient who had Covid to signpost help with social challenges like collecting medications or food as well as signposting the right medical help. I don't know any other surgery that did that. I can't recommend highly enough!
Posted on: 31/03/2022

Very happy - really good surgery - friendly folk
Posted on: 31/03/2022

A wonderful surgery- everyone is very caring and they have looked after us all well- quick referrals when needed and they look after my husband and son compassionately who both have mental health worries.
Posted on: 31/03/2022

This is a superb Practice, and are no major changes required in a patient’s view. The surgery is proactive and very quick to respond when so required
Posted on: 28/04/2021

Very good service. Thank you for your kind comments. Jacqui @ Yalding Surgery
Posted on: 24/04/2020

In the 38 years we have been with Yalding surgery we have always found everyone very helpful and courteous, and have thanked ourselves lucky we have not with any of the surgeries around.
Posted on: 16/04/2020

During my visit to the nurses every day for the past month I can honestly say they have been brilliant and I cant fault the docs or nurse that have looked after me them during this time. Thank you so much to everyone involved.
Posted on: 02/04/2020

Really grateful to Dr Watson for all she has done for me over the last couple of years
Posted on: 01/02/2020

I have and continue to recommend the surgery wholeheartedly to friends and family for the compassionate care, patient and thorough care provided. It's such a reassurance to have a doctor and practice I can trust.
Posted on: 13/06/2019