updated at 11:15am on 21/01/2020
Efficient, caring , helpful and friendly practice
Over the recent years I have unfortunately had to attend Yalding surgery for a variety of health problems and seen a number of different health professionals. I have always found the reception and the dispensary staff, also the secretaries, extremely friendly, helpful and efficient. The Health professionals kind, caring ,knowledgeable and up to date and the facilities clean and well kept. I hear the horror stories that some of my family and friends have with their GP practices and I think that we are SO INCREDIBLY lucky to have such a dedicated team looking after us in Yalding- THANK YOU!
Visited in June 2019, Posted on 12 June 2019
I couldn't be happier with Yalding Surgery, and don't recognise the experiences in the negative reviews here. I have been a "frequent-flyer" over the past few years and have always been treated with dignity, patience and respect. Yes, sometimes phone lines are busy, sometimes there can be a bit of a wait for a non-urgent appointment if you want to see a particular GP (shock horror, doctors are allowed annual leave too!) but that's fine. However, I have never struggled to get an urgent appointment and have been seen the same day when needed. If I have needed something and couldn't get to the surgery, my GP has called me. Despite my dodgy mental health over the years, even at the worst times, my GP has made me feel safe, cared for and supported, and made accommodations to make sure that I can access the support and services I have needed. She has gone beyond the call of duty more times than I can count, and my family and I will always be grateful for the care I have received from the surgery. Sadly, this has not always been the case from specialist services which must have made my GP's job far harder.
Being able to book appointments and order repeat prescriptions online is so convenient - and great when my mental health isn't great and I can't use the phone. The nursing staff are empathetic and efficient, and with text services I don't even need to ring the surgery for test results.
Family experiences at other practices make me so grateful that I am still registered at Yalding.
Visited in November 2018, Posted on 20 November 2018