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What is eConsult?
eConsult enables NHS based GP practices to offer online consultations to their patients. This allows patients to submit their symptoms or requests to their own GP electronically, and offers around the clock NHS self-help information, signposting to services, and a symptom checker.
eConsult is the most widely used digital triage tool in NHS primary care, built by NHS GPs for NHS patients, designed to enhance patient access, improve practice efficiencies and signpost patients to the right place at the right time for their care.
How does eConsult work?
eConsult is easy for patients and practices
eConsult lets you consult with your NHS GP online by completing a quick form that is sent and reviewed by the practice. You can also be directed to patient self-help, pharmacy advice and local self-referral services.
Benefits
You'll wonder how you did without it
- Patients may not need a trip to the surgery and their query may be resolved with a phone call.
- There is no need to change surgery to get digital first access. Patients use their practice's website for online GP consultations when needed.
- Medical advice is available 24/7, even when the practice is closed. Patients can check their symptoms online. They can get instant advice and treatment from NHS content.
- Patients will get a response from their own NHS GP practice by the end of the next working day or sooner.
- Access wherever and whenever patients want from any device. Unlike a call, patients can complete an eConsult at their own pace, without using practice time.
- Patients can request sick notes without an appointment. This saves time for both patients and the practice.