How to order a repeat prescription
You can order your repeat medication through the following methods:
- via the NHS App
- using Patient Access
- by filling out our online form
- tick the appropriate box on the duplicate page of your script and then hand it in or post it.
If you need a repeat of medication the doctor has already prescribed for you, please give us seven working days’ notice.
We would also like to ask that you only order the medication you actually need rather than automatically ordering everything that is on your repeat prescription.
- Repeat dispensing requests are best made by using the slip provided. They may also be ordered online via the link at the top of this page (registration required); please still allow 7 days for requests.
- Repeat Prescritions will only be taken over the phone for house bound patients.
- Prescriptions ordered after 1pm will take an extra day.
- Bank Holidays and Weekends are not classed as working days so please allow extra time for your prescription to be processed
We are a dispensing practice, which means we are able to dispense medications for patients who live more than a mile from the nearest chemist. Medication should normally be collected during surgery open times on weekdays.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescription Privacy Notice
A new data privacy law will be introduced in the UK in May 2018. As a result, we’ve published a new privacy notice to make it easier for you to find out how the NHS Business Services Authority uses and protects your prescription information.
Your doctor or pharmacist sends your prescriptions to us after dispensing your medical products to you, as stated on the prescription form. We manage the information on the forms as required by Data Protection law and we use it to:
- pay the organisation providing you with medical products
- secure effective and efficient delivery of NHS services
- analyse general trends to support more effective planning of NHS services
- check for fraud and mistakes, including checking claims you make for help with NHS charges. If we can't confirm you're entitled to help, you may be sent a Penalty Charge Notice
- monitor the safety of new medicines
To prevent, detect and investigate fraud and errors, we may share your information with:
- NHS Counter Fraud Authority
- The Department for Work and Pensions
- HM Revenue and Customs
- Veterans UK
- NHS Commissioners and service providers
We’ll only share information that can identify you with those directly involved in your NHS care or reviewing your NHS care, those who have a legal right to it and those who you have given us permission to share it with.
We also share information with Public Health England to help them protect and improve the health of the population of England. You can only be identified from this information where Public Health England have the legal power to do so. We share patient identifiable information for new medicines with the Drug Safety Research Unit at Southampton University. They have a legal right to this. They will contact your GP to ask for your permission to take part in the medicine safety study. If you do not want to take part, your information will be deleted.
You can find out more about your rights and how we process information here
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